DELIVERY & SHIPPING POLICY

We hope that you will be satisfied with all our products we offer at Inner Secrets Lingerie.

Delivery of items over the value of R500 is free.
A delivery surcharge of R90 will be charged on items less than R500.

Your order will be despatched as soon as possible once your order has been picked and the payment has been authorised.

  • Our distribution centre operates from 08.30 – 16.30
  • Monday to Friday (except on weekends and public holidays). All items will be delivered within 7 – 10 working days.
  • If the product line you have purchased becomes sold out at the time of your transaction, we will contact you to find out whether you will accept a substitute colour/style, otherwise your purchase/s will be credited back to you.
  • Delivery is not available to PO Boxes.

We’ll do everything we can to make sure your order arrives on time, but please allow for circumstances which might affect deliveries to your area such as extreme weather, or disruption to postal services or airlines, for example.

We cannot accept liability for any losses or other expenses caused by delays or situations which are out of our control.

Deliveries may be tracked via our courier service, whose details will be supplied within your purchase and shipping confirmation email.

Please note:
Townships, mines, regional farms, game parks and embassy deliveries, may incur additional surcharges of R250.00 – R500.00.Please contact our office on (021)528 1000 for more information.

 

RETURNS & REFUND POLICY

  • Due to the intimate nature of the products we sell, we are not able to accept any returns or exchanges once the garments are delivered to you.
  • Please ensure that you have selected the correct style, size and fit of the garments you wish to purchase before checking out and making your payment.
  • Please visit any one of our stores for a professional fitting by one of our trained corsetieres if you are unsure of your size.